[It takes him a long time to reply and when he speaks, he's completely surprised.]
That's... [He catches himself from saying "that's not possible" and tries to salvage it with another bundle of words.] That sounds rather... painful. I'm sorry to hear that.
Voice
That's... [He catches himself from saying "that's not possible" and tries to salvage it with another bundle of words.] That sounds rather... painful. I'm sorry to hear that.
[He really does mean it.]